December 2005 – Present | System Administrator Team Leader
NetValue Ltd | Level 2, 18 London Street Hamilton
NetValue consists of a number of companies, all of which I am System Administrator Team leader for. These companies are as follows:
- Interspeed Web Solution (http://www.interspeed.co.nz)
- WebAddress Domain Name management (http://www.webaddress.co.nz)
- Sites Online Australasia (http://www.soa.net)
- Entertainz Web Hosting Solutions (http://www.entertainz.co.nz)
- Site Centres (http://www.sitecentres.co.nz)
- Reeltwo Ltd
- Keysoftware Ltd (http://www.keysoftware.co.nz)
This is an interesting role, focused on large-scale webhosting. My technical role puts me in charge of system administrators, maintaining and updating all company, and hosted machines, with a variety of operating systems. These include, but are not exclusive to, Ubuntu Linux, Gentoo Linux, Debian Linux, Windows 2000/2003, Mac OSX.
In my non technical role I am responsible for the day-to-day management of the Systems and Support team, this includes off site contractors. I organise and appropriate emergency cover for all systems within the team, and allocate work where appropriate. I over-see all the operations of the organisation.
As a senior I am also responsible for the support of customers on a high level. If an issue is escalated, I am ultimately the person who resolves the issue, and I communicate directly with the customer until resolution has been reached.
The strategic portion of my role has been focused on implementing sustainable ITIL practises. I have specifically focused on service delivery, support cover, and reporting. I have built a reliable support system that allows monitoring of support trends, analysis of staff involvement, and turn around time for resolution.
I pride myself in building strong, reliable, and lasting relationships with customers, which in turn encourages a positive relationship between the company I represent and the customer.